Tickets & experiences

Selling event tickets

Event tickets are time-bound products with a fixed capacity. Each ticket has a QR code your staff scans at the door. Set up price tiers like General, VIP, or Early bird, sell across multiple dates, and let your store handle capacity so you never oversell.

Setting up experience bookings

The single "experience" product has split into three clearer flows. Scheduled sessions are now multi-date event tickets, appointments and reservations are availability-based bookings, and class packs are multi-use vouchers. This page helps you pick the right one.

Taking appointments and reservations

Let customers book a time from your live availability — one-on-one appointments (salon, spa, coaching) or shared seated reservations (restaurant, tasting room). You set the hours and the rules; your store generates the open times and never double-books.

Bookable resources and availability

Resources are the people, tables, and rooms customers book against — a stylist, a therapist, a table, a tasting room. Each carries its own weekly hours and days off, and your store builds the bookable times from them.

Letting customers cancel or reschedule

Give customers a self-service way to cancel or reschedule their own appointment or reservation from the link in their confirmation email — within the cutoff and refund rules you set per product.

Add-ons and upgrades

Attach optional extras to a product — a drink on arrival, a photographer, merch — that customers add at checkout. Group them into a required, choose-one menu (like a set banquet menu) when a selection is mandatory before checkout can continue.

Hold a card and no-show fees

Secure a free or low-cost reservation by keeping the customer's card on file at checkout, then charge a no-show fee from the booking if they don't turn up. Prepayment isn't required — the card is only ever charged when you choose to.

Collecting liability waivers

Require customers to sign a liability waiver before their booking or event. Each attendee signs from the confirmation page or an emailed link — with a drawn or typed signature, consent, and a section for minors — so everyone has agreed to your terms before they arrive. Symptoms like "waiver not signed, release form, consent form".

Track and manage signed waivers

See who has and hasn't signed their liability waiver, resend the signing email to anyone still outstanding, download the signed PDF with its audit trail, and get a warning at check-in when an attendee hasn't signed. Symptoms like "who signed the waiver, resend waiver, download signed waiver, unsigned at the door".

Selling multi-use passes (punch cards)

Sell prepaid passes that admit multiple visits — 10-class yoga packs, 5-coffee bundles, multi-day festival tickets. One QR, several redemptions, no rebooking each time.