Setting up experience bookings
The single "experience" product has split into three clearer flows. Scheduled sessions are now multi-date event tickets, appointments and reservations are availability-based bookings, and class packs are multi-use vouchers. This page helps you pick the right one.
Setting up experience bookings
The old single "experience" product split into three clearer flows. Whatever you used to think of as a "scheduled experience" or "slot-based booking" now lives in one of these — and each is simpler to set up than the old catch-all. Pick the one that matches what you sell.
Which one do I need?
| What you sell | Product to use |
|---|---|
| A class or show on dates you set (Sat 10am, a 3-night run) | Event tickets |
| Any open time from your weekly hours (haircut, table, coaching) | Appointment / Reservation |
| One purchase that admits the buyer to several visits (10-class pack, 6-week course) | Multi-use voucher |
The deciding question is who picks the time:
- You publish the dates → event tickets.
- The customer picks from your hours → a booking (appointment or reservation).
- One purchase, many separate visits → a multi-use voucher.
Recurring or single-night classes → Event tickets
A cooking class every Saturday at 10am, a comedy night every Friday, a one-off wine tasting — sell each occurrence as its own seat with event tickets and multiple dates. Add as many dates as you like; the customer picks one at checkout, and each attendee gets their own per-seat QR to scan at the door. Use this when the customer is buying admission to one session, not all of them.
Build it from Products → New product → Event ticket. Full walkthrough: Selling event tickets.
Multi-session courses or class packs → Multi-use vouchers
A "6-week beginner course where all six sessions are included", a "10-class yoga pack", a "5-session PT bundle" — these are one purchase that admits the buyer to several visits. Sell them as a multi-use voucher: set how many uses it carries, and your staff scan the same QR at each visit until the count is used up.
Build it from Products. Full walkthrough: Selling multi-use passes.
Appointments and reservations → Bookings
A salon haircut, a coaching call, a restaurant table, a tasting-room seating — these run against a resource's weekly hours, not a fixed list of dates. Customers pick any open time; one QR per booking admits the whole party at the door. Set up the resource and its hours first, then build the booking product.
Full walkthrough: Taking appointments and reservations and Bookable resources & availability.
Migrating an existing product
If you built a product under the old "experience" flow before this change, open it from Products and confirm it's set up the way you want:
- Appointments and reservations carried over and should look right out of the box.
- Recurring single-night classes are best rebuilt as a multi-date event ticket.
- Packs and courses are best rebuilt as a multi-use voucher.
Not sure which fits? Describe what you offer to the AI builder when you create a product and it'll route you to the right form.