Zillo Help Center
Setup guides, troubleshooting, and reference for selling gift cards, vouchers, tickets, experiences, and memberships on Zillo.
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- Selling physical products
Physical products are tangible items you ship to the customer — merch, prints, packaged goods. Add size/colour variants, track stock per variant, collect a shipping address at checkout, and mark orders shipped with a tracking number.
- Selling digital downloads
Digital products are files you sell and deliver by email — ebooks, presets, templates, music. Upload the files, set a price, and buyers get a secure, expiring download link right after checkout. No shipping, no inventory.
- Building custom reports
The standard reports and CSV export are free for everyone. With Zillo Pro you can also build your own report — describe it to AI or configure it by hand, preview it, save it, and export it to CSV.
- What is Zillo Pro?
Zillo Pro is an optional monthly add-on ($50 AUD / $55 NZD / $30 USD) that unlocks a custom domain, your own email sender, manual sales and payment links, bulk gift-card import, the developer tools, CSV export, and removes Zillo branding. Your free account keeps everything it has at 3% per sale.
- Managing your Zillo Pro subscription
Add Zillo Pro from Settings → Add-ons, update your card or cancel anytime from the billing portal. If a payment fails you get a few days' grace before Pro features pause, and your data is never touched.
- Importing gift cards in bulk
Issue gift cards to a whole list of recipients at once from a CSV. Each recipient gets a comped card and a branded email with their code. Bulk import is part of Zillo Pro.