Collecting liability waivers
Require customers to sign a liability waiver before their booking or event. Each attendee signs from the confirmation page or an emailed link — with a drawn or typed signature, consent, and a section for minors — so everyone has agreed to your terms before they arrive. Symptoms like "waiver not signed, release form, consent form".
Collecting liability waivers
If your activity needs customers to accept the risks before they take part, you can require a signed liability waiver on any booking or event ticket. Each attendee signs online — from their confirmation page or an emailed link — so everyone in the party has agreed to your terms before they turn up. No paper, no clipboard at the door.
This is built into Zillo with no per-signature fees, so you don't need a separate waiver service wired into your bookings.
Waivers apply to bookings (appointments and reservations) and event tickets — the in-person activities customers attend. You set the waiver on the product itself, so different products can have different waivers (or none).
Turn it on
Open the booking or ticket product in Products and find the Liability waiver section in the editor:
- Tick "Require a signed waiver."
- Add a title (for example, "Liability waiver") — this is the heading the customer sees.
- Paste your waiver text — the full wording customers read and agree to.
- Accept the responsibility acknowledgment. The first time you enable a waiver, you confirm that the wording and legal compliance are yours. You only do this once.
- Save.
The exact text you paste is stored with every signature, so a later edit never changes a waiver someone has already signed.
You're responsible for your waiver's wording and for making sure it meets the legal requirements of your industry and location. Zillo provides the signing tool — this isn't legal advice, and Zillo is not a party to your waivers. If you're unsure whether your waiver is enforceable where you operate, check with a lawyer.
What the customer sees
There's nothing to sign in the cart — checkout stays quick. After they pay:
- Their confirmation page shows a "Sign now" link for each attendee, and they also get an email asking them to sign.
- Signing works on a phone: they read your waiver, draw or type their signature, tick a box to agree, and can add the names of any minors they're signing for.
- Once signed, that attendee's link shows a simple "signed" confirmation — no one can sign the same one twice.
Because a party of several people can each sign their own, the buyer can sign their own straight away and share the remaining links with the rest of the group.
On Zillo Pro, automated reminders chase anyone who hasn't signed as the activity gets closer — fewer unsigned waivers to sort out at the door.