Track and manage signed waivers
See who has and hasn't signed their liability waiver, resend the signing email to anyone still outstanding, download the signed PDF with its audit trail, and get a warning at check-in when an attendee hasn't signed. Symptoms like "who signed the waiver, resend waiver, download signed waiver, unsigned at the door".
Track and manage signed waivers
Once you require a waiver, Zillo tracks who's signed and who hasn't, lets you chase the stragglers, and keeps a signed copy of every waiver. You can see the status on the order, on the booking, and right at the door when you scan someone in.
This means you're never guessing whether a customer agreed to your terms — the answer is on the screen in front of you.
This follows on from Collecting liability waivers, which covers turning a waiver on and what the customer signs.
Where you see who's signed
- On the order — open it from Orders. Each attendee shows as Signed (with a PDF to download) or Unsigned.
- On the booking — open it from Bookings to see a "3 of 4 signed" count and each attendee's status.
- At the door — when you scan a ticket or booking in Redemptions or the mobile Redeem tab, you get a clear "Waiver not signed" warning if anyone in the party still hasn't signed, so you can hand them a device before letting them in.
Chase anyone who hasn't signed
For an attendee still showing as unsigned:
- Open the order or booking.
- Use Resend next to the unsigned attendee. This re-sends the signing email to the customer, linking to the page that lists each attendee's signing link.
- Check back — the status flips to Signed as soon as they complete it.
On Zillo Pro, you don't have to chase manually — automated reminders email anyone still unsigned as the activity approaches. Resend is there for when you want to nudge someone right now.
Download a signed waiver
Every completed waiver is saved as a PDF you can download from the order or booking. It includes the exact waiver text the customer agreed to, their signature, and an audit trail — the date and time, and confirmation that they consented to sign electronically — so you have a proper record if you ever need it.
Signed waivers can't be edited after the fact — that's what makes the record trustworthy. If a waiver was created by mistake you can void it, but you can't change a signature once it's been given.