Managing your Zillo Pro subscription
Add Zillo Pro from Settings → Add-ons, update your card or cancel anytime from the billing portal. If a payment fails you get a few days' grace before Pro features pause, and your data is never touched.
Managing your Zillo Pro subscription
Everything to do with Pro lives in Settings → Add-ons.
Add Zillo Pro
- Open Settings → Add-ons.
- Click "Add Zillo Pro". You'll go to a secure checkout page.
- Enter your card and confirm. Pro switches on as soon as the payment clears.
Update your card or cancel
- Open Settings → Add-ons.
- Click "Manage billing". This opens your billing portal.
- Update your card, view invoices, or cancel — whatever you need.
Cancelling stops the next charge. You keep Pro until the end of the period you've already paid for.
If a payment fails
A failed renewal isn't the end of the world. We retry your card for a few days and your Pro features stay on the whole time. You'll see a reminder in your dashboard — just update your card from Manage billing and you're sorted.
What happens if Pro ends
Your store and all your data are never affected — only the Pro extras switch off:
- Custom domain & custom email sender stop being used (your store falls back to its
.zillo.appaddress and Zillo's sender). - Manual sales, bulk import, the developer tools, and the custom report builder are no longer available until you add Pro again. (Your standard reports and CSV export stay free.)
- Zillo branding returns to your storefront and emails.
If you were already using the API or webhooks before Zillo Pro launched, those keep working — you're grandfathered in. Pro is only required to create new ones.