Setting up payouts
Connect Stripe so customers can pay your store and the money reaches your bank. Stripe runs the whole verification flow; once they confirm your details, sales pay out on your chosen schedule, minus Zillo's small platform fee.
Setting up payouts
Zillo uses Stripe to take customer payments and send the money to your bank. You connect a Stripe account once during setup, and Stripe handles everything sensitive — the identity check, your bank details, and moving the money. You don't store or see card numbers, and Zillo never holds your funds. Once Stripe confirms you're verified, your store can accept real payments, and your sales pay out to your bank on Stripe's normal schedule. You'll do all of this from Settings → Payments.
Connect your account
- Open Settings → Payments in the dashboard.
- Click "Connect Stripe". Stripe takes over and walks you through their own hosted onboarding — you'll either sign in to an existing Stripe account or create one.
- Fill in your business details. Stripe asks for an ID check, your business address, and a bank account for payouts. They guide you field by field.
- Return to Zillo. When you finish, Stripe sends you back to the Payments settings page. A "Connected" badge appears, and "Connect Stripe" is replaced by "Open Stripe dashboard".
Use a Stripe account that matches the business you're selling as. The name and details Stripe verifies are what appear on your customers' card statements and receipts.
When you can start selling
For most businesses, you can take payments within minutes of finishing Stripe's onboarding. For some — usually when Stripe wants extra documentation to verify the business — it takes longer. Until Stripe confirms you're verified, the Payments settings page shows a "Verification pending" notice, and your store can't take real payments yet. There's nothing to fix on Zillo's side; it's Stripe completing their checks.
While you wait, turn on Test mode from Settings → Payments to simulate the whole checkout flow without real money. It's the best way to check your product pages, confirmation emails, and receipts before you go live. Just remember to turn it off before you start taking real orders.
Who pays the fees
Two things come out of, or get added to, each sale:
- Stripe's processing fee — Stripe's standard per-transaction charge for handling the card payment. Stripe sets and collects this.
- Zillo's platform fee — 3% of the sale by default. You can choose to absorb this yourself, or pass it on to the customer as a small "Service fee" line at checkout. That choice lives in Settings → Payments.
Customer charges go straight to your own Stripe account; Zillo's fee is taken at the same moment, and Zillo never sits on your money or pays it out to you separately.
When payouts happen
Stripe — not Zillo — controls how often money moves to your bank: typically daily, weekly, or monthly depending on your country and account. To change your schedule, click "Open Stripe dashboard" from Settings → Payments, then go to Settings → Payouts inside Stripe's own dashboard at dashboard.stripe.com.
Payouts taking too long, or paused? It's almost always Stripe asking for another document or a mismatch in your bank details. Open Stripe's dashboard from Zillo and check their notifications — Stripe will tell you exactly what's missing. Zillo can't release a payout Stripe is holding.