How payouts work

When a customer checks out, the payment goes straight to your Stripe account — not to Zillo. Stripe pays your balance out to your bank on your chosen schedule (daily, weekly, or monthly). Zillo's 2% platform fee comes out at the time of the sale, so you don't have to think about invoicing it later.

What happens at checkout

1. Your customer enters their card details on your storefront.
2. Stripe charges the card and adds the money to your Stripe balance — minus Stripe's processing fee and Zillo's 2%.
3. On your next payout date, Stripe transfers your balance to your bank account.

The 2% platform fee

The fee is fixed at 2% of the order total. You can choose how to handle it from Settings → Payments:

• Absorb it (default) — the 2% comes out of your payout. The customer pays the price you set.
• Pass it on — checkout adds a "Service fee" line so the customer pays the 2% on top. The line is clearly labelled at checkout; customers see exactly what they're paying.

Either approach is fine. Most stores absorb the fee on lower-priced products and pass it on for higher-value sales — but there's no penalty for sticking with one or the other.

Choosing a payout schedule

Stripe controls when money actually reaches your bank — typically automatic daily by default, but you can switch to weekly or monthly:

1. From Settings → Payments, click Open Stripe dashboard.
2. In Stripe, go to Settings → Payouts.
3. Pick your schedule and save.

Why a payout might be delayed

Next steps